Terms of Use
Effective Date: 17th August 2026 | Last Updated: 17th August 2026
Welcome to SwasthyaLink, operated by SGV VENTURES PRIVATE LIMITED ("Company", "we", "us", or "our"), a company incorporated under the laws of India. These Terms of Use ("Terms") govern your access to and use of the SwasthyaLink website (swasthyalink.co.in), web application (app.swasthyalink.co.in), mobile Progressive Web App (PWA), and associated APIs.
1. Acceptance of Terms
By accessing, registering on, or using SwasthyaLink, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you accept on behalf of a minor or dependent, you represent that you are their lawful parent or legal guardian.
2. Platform & Intermediary Status (IT Act, 2000)
SwasthyaLink functions as an Intermediary under Section 2(1)(w) of the Information Technology Act, 2000. We provide digital infrastructure connecting Patients, Registered Medical Practitioners ("RMPs"), Licensed Retail Pharmacies, and Diagnostic Centers. SwasthyaLink does not employ medical practitioners, own diagnostic laboratories, or operate a pharmacy.
In accordance with the safe-harbour provisions of Section 79 of the IT Act, 2000 (read with the IT (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021), SwasthyaLink does not proactively monitor user-generated content and is not liable for third-party content, provided we act on lawful takedown notices upon being made aware.
3. Eligibility & Account Credentials
- You must be at least 18 years of age, or access the service under parental/guardian supervision.
- Healthcare providers, doctors, pharmacists, and diagnostic centers must hold valid, active Indian professional registrations and statutory licences.
- You are responsible for maintaining the confidentiality of your account credentials and OTP-based authentication.
4. Acceptable Use & Prohibited Activities
You agree not to:
- Upload falsified medical certificates, forged prescriptions, or inaccurate health data.
- Attempt unauthorized access to any system, database, or another user's health information.
- Use the platform to advertise, solicit, or distribute unauthorized pharmaceutical substances.
- Circumvent security controls, reverse-engineer APIs, or deploy automated scraping bots.
5. Telemedicine & Clinical Consultations
- Virtual consultations via SwasthyaLink are governed by the Telemedicine Practice Guidelines, 2020 issued by the National Medical Commission (NMC).
- Treating doctors exercise independent clinical judgment and may require an in-person or video evaluation before prescribing certain medications.
- Prohibited Substances: Schedule X medications and controlled substances under the Narcotic Drugs and Psychotropic Substances (NDPS) Act, 1985 are not prescribed or dispensed via telemedicine.
6. Pharmacy & Prescription Handling
- Prescriptions released by patients are shared with nearby verified retail pharmacies holding valid Form 20 and Form 21 Drug Licences under the Drugs and Cosmetics Rules, 1945.
- Quotations submitted by pharmacies should include applicable Goods and Services Tax (GST) under HSN 3004 and any delivery charges.
- Pharmacies must maintain statutorily required registers (such as the Schedule H1 register for designated substances) for the mandated period.
7. Privacy & DPDP Act, 2023 Compliance
Your health data and personal records are processed strictly in compliance with the Digital Personal Data Protection Act, 2023. Data is encrypted in transit (HTTPS/TLS) and at rest using the standard encryption provided by our hosting platform, on servers located in India. You retain the rights under Section 6 of the DPDP Act to access, correct, erase, or withdraw consent. See our Privacy Policy.
8. Crowdfunding & Community Feature Suggestions
- Voluntary Contributions: contributions made via UPI are non-refundable and dedicated to advancing open, accessible healthcare technology. They do not confer equity, securities, voting rights, or pre-paid medical entitlements. (Current UPI handle: sgvventuresprivatelt9253d2273@sbi, operated by SGV VENTURES PRIVATE LIMITED.)
- Community Suggestions: submitting ideas on our Community Board grants the Company a non-exclusive right to consider and develop features based on such feedback.
9. Limitation of Liability
To the maximum extent permitted by applicable Indian law, SGV VENTURES PRIVATE LIMITED and its directors, employees, and affiliates shall not be liable for any direct, indirect, incidental, or consequential damages resulting from clinical outcomes, diagnostic errors, dispensing delays, or network failures. The platform is provided on an "AS IS" and "AS AVAILABLE" basis.
10. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of India. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the competent courts at Patna, Bihar, India.
11. Statutory Grievance Redressal
In accordance with the IT Act, 2000 and the DPDP Act, 2023, our Grievance Officer and Data Protection contact are:
Company: SGV VENTURES PRIVATE LIMITED
Email: grievance@swasthyalink.co.in · privacy@swasthyalink.co.in
General: care@swasthyalink.co.in
Response Timeline: acknowledgment within twenty-four (24) hours; resolution within fifteen (15) working days.
Role-Specific Schedules
Schedule A — Patients & Family Caregivers
- You represent that all medical histories, symptom descriptions, and past reports uploaded are accurate.
- Linking your Ayushman Bharat Health Account (ABHA) is optional and executed via explicit authorization under the ABDM framework.
- Delegating account access to a caregiver authorizes them to manage appointments and orders on your behalf.
Schedule B — Doctors & Medical Practitioners (RMPs)
- You warrant that you hold a valid, active registration with the NMC or a State Medical Council.
- Digital prescriptions must follow applicable NMC formatting requirements.
- Where electronic signing is used, it must conform to the Information Technology Act, 2000.
- You are responsible for maintaining appropriate professional indemnity.
Schedule C — Licensed Retail Pharmacies
- You represent that your establishment holds valid Form 20 and Form 21 Drug Licences.
- Medicines must be dispensed under the supervision of a qualified Registered Pharmacist (Pharmacy Act, 1948).
- You agree to maintain statutorily required registers for the mandated period.
- Temperature-sensitive medicines must be packed and transported appropriately.
Schedule D — Diagnostic Centers & Laboratories
- You warrant valid registration/licensing (such as under the Clinical Establishments Act and applicable accreditation).
- Test reports must be reviewed and signed by a qualified pathologist, radiologist, or biochemist before release to the patient.
- Sample collection and handling must follow standard biomedical-waste and transport guidelines.